Terms & Conditions

 

 

RESERVATIONS AND PAYMENTS

Early reservations are recommended to ensure better airfares, hotel availability and sufficient time to apply for passports and tourist visas if required. Deposits and all payments may be made by check, wire transfer or major credit card. We reserve the right to charge 4% fee for credit card payments in some cases. We will notify you in advance of the fee and will allow you to pay by check to avoid it.

PRIVATE LAND TOURS AND CRUISES

Deposit: $500 per person - at the time of reservation
Balance: 60 days prior to departure

If you make your reservation 60 days or less prior to departure, $500 per person will be collected to confirm hotels and full payment will be collected within 24 hours after hotels are confirmed.  

ESCORTED TOURS

Deposit: $500 per person - at the time of reservation
Balance: 60 days prior to departure

If you make your reservation 60 days or less prior to departure, $250 per person will be collected to confirm the tour and full payment will be collected within 24 hours after the tour is confirmed. 


HOTELS ONLY

Deposit: $100 to request
Balance: 60 days prior to departure 

VISAS

Full payment is required to apply 

AIRFARE

Air payment schedules are determined by the airlines’ policies. Most of the airfares nowadays cannot be placed on hold and require instant purchase


Some special programs and cruises may require final payment 90 days before departure.

 

CANCELLATIONS 

If you need to cancel your trip, the following fees will apply, we require a written cancellation request sent by email, fax or stamdard mail. Cancellaton fees will be computed as of the date when we receive your cancellation notice as follows: 

 

AIRLINE TICKETS

$100 per person in addition to airline penalties

 
LAND PACKAGES

$250 per person 91 days or more prior to departure
$500 per person 61 - 90 days prior to departure
50% of the land tour cost 31 - 60 days prior to departure
no refund 30 days or less prior to departure

 

ESCORTED GROUP TOURS

$250 per person 91 days or more prior to departure
$500 is non-refundable 90-61 days prior to departure
50% is non-refundable 60 - 45 days prior to departure
75% is non – refundable 45 – 30 days prior to departure
no refund 30 days or less prior to departure

 

CRUISES

$500 is non-refundable at any time
75% is non-refundable 76- 30 days prior to departure
no refund 30 days or less prior to departure 


HOTELS

$100 - non refundable after confirmation 4 days or more prior to arrival
$100 + 1 night hotel 3 days or less prior to arrival
Visas: non –refundable


Please note that some tours and cruises might have a different cancellation policy of which you will be advised at the time of booking. We strongly recommend travel insurance.

 

DELIVERY TERMS

Travel documents will be sent approximately 2 weeks prior to departure, providing full payment has been received.

Most of our travel documents, including hotel and tour vouchers, are electronic and can be delivered via email. Paper tickets and other required travel documents will be delivered by UPS Ground  mail at our expense, unless other delivery terms are requested and agreed to be paid by the customer. Paper ticket  are requied for train travel and rarely for airlines. Visas and passports will be delivered at customer's expense and preferred shipping method.

Bridges Unlimited Inc. is not responsible for lost or stolen documents; therefore, any re-issuance of documents may be assessed their full face value and may include increase in cost. A special handling fee of $25 will be assessed to bookings that require overnight express delivery.

 

PRIVACY POLICY

Our clients privacy is very important to us and governs our actions regarding the information we collect.  The information we receive depends on what you do when you visit our site. If you visit our site to browse or read the content, we use cookies. We log and track session data information to measure the number of visitors to different sections of our site, and to make our site more useful.

Cookies are small pieces of information that are stored by your browser on your computer's hard drive.  We use cookies to collect and store non-personal data, such as the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the computer you are using; the date and time you access our site; and the Internet address of the website from which you linked directly to our site.

If you visit our site to request information or make purchases, our check-out process requires you to provide us with contact information such as your name, address, phone & email. We use your contact data from information request form to reply to your requests and send you information about your purchases. Your contact information is also used to contact you if necessary. You have the option of not receiving any future mailings from us by sending us an email or calling us. We do not share this data with anyone.

Financial information, such as credit card numbers that we collect at the time of the purchase is used to bill customers for services at the time of the purchase and is not kept in our database for any future use. We realize the sensitive nature of this information and guard it very carefully. No personally identifiable information will be shared with anyone except as part of an explicit transaction (i.e. purchasing a ticket, tour or travel visa), providing your customer data to the airline, tour operator or a government visa issuing agency.

As we continue to develop our business, we might sell or buy companies or assets. In such transactions, customer information generally is one of the transferred business assets. Except as set forth in this Privacy Policy, we will not willfully disclose personal data about you to any third party without first receiving your permission.

We take extreme efforts to not involve ourselves with junk mail companies. Our mail is as targeted as we can make it, and we allow you to opt out at any time. We use Costco Merchant Services with VeriSign Payment Flow Gateway for all online transaction, which follow industry standards for credit card transactions. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. All employees who have access to, or are associated with the processing of personal data, are obliged to respect our visitors' personal data.

LIMITED LIABILITY

Bridges Unlimited Inc.  discloses that various  travel components of the itineraries, including transportation, hotel accommodations, tours, and other services, are purchased from various independent suppliers who are not affiliated with Bridges Unlimited Inc.

Although we constantly seek to choose the most reliable travel suppliers overseas, we cannot control their operations and therefore shall not be liable for any delay, mishap, inconvenience, expense,  bodily injury or death to person, or damage to property occasioned through the conduct or default of any company or individual engaged in providing these services. Each of these passenger conveyance companies, tour companies, hotels, restaurants, etc., is subject to the laws of the state or country where the service is provided.

Bridges Unlimited Inc.  shall not be liable for (a) expenses such as additional hotel nights and meals not specified in the individual trip itineraries, but which may be required to get to or from a trip start or end; (b) expenses due to the delay of a trip for any reason (e.g. bad weather, trail conditions, land slides, flooding, sickness, or other contingency for which Bridges Unlimited Inc. cannot make provision; (c) expenses incurred in recovering luggage lost by airlines, belongings left behind on a trip, or in shipping purchases or other goods home from abroad; (d) bodily injury or property damage for any reason, including but not limited to acts of God, weather, quarantines, strikes, civil disturbance, theft, default, changes in government regulations, terrorism, war, or failure of conveyance to arrive or depart as scheduled, etc., over which Bridges Unlimited Inc. has no control. The right is reserved to substitute both trip leaders and hotels from those listed, as well as reverse the order of places to be visited and make reasonable changes in the itinerary where deemed advisable for the comfort and well being of the passengers.

Bridges Unlimited Inc. reserves the right to take photos of any of its trips, and may use this material for avertising purposes.

testimonials
I wish to thank you for all your help in planning our trip from St. Petersburg to Moscow. All went very well. The train ride was uneventful. We did need some assistance from the concierge at our hotel in St. Petersburg in deciphering the signs in the railroad station. We had her write our the words "departure" and "arrival" in Russian, so we would know what track our train would be leaving.